Cancellation policy

Luminousboost supplies facilitated fitness break programmes as services. This policy explains cancellations, rescheduling, and refunds for customers in New Zealand. Your statutory rights under the Consumer Guarantees Act 1993 are not excluded.

Pilot weeks

One free reschedule is available with at least five full business days' notice. Cancellations within 48 hours of the first session may incur a facilitation fee stated in your pilot agreement.

Ongoing programmes

Monthly contracts specify notice—typically 14 days before the next billing cycle—to pause or end services. Sessions already delivered are not refundable unless a remedy under the Consumer Guarantees Act applies.

Facilitator cancellation

If we cancel due to illness or unforeseen closure, affected sessions are rescheduled at no extra cost or credited on your next invoice.

On-site access

If a client cancels on-site access after our facilitator has travelled without the agreed notice window, reasonable travel costs in your contract may apply.

Refund processing

Approved refunds return to the original payment method within 14 business days. Bank processing may take longer.

Consumer remedies

If services fail to meet guarantees under the Consumer Guarantees Act 1993, you may be entitled to a remedy such as re-supply or refund. Contact us first so we can resolve concerns promptly.

Disputes

Email callme@luminousboost.world or call +64 3 357 8979. See also Consumer Information.